Jolene Czarnota serves as Associate Vice President of Client Services, brining over two decades of experience across REO, title, escrow, and lending industries. Her extensive background encompasses operational management, client relations, and process optimization with a proven record of delivering high-quality service and strategic results.

Throughout her career, Jolene has successfully led the implementation of new systems and service platforms, overseeing cross-functional teams and managing both onshore and offshore vendor relationships. Her leadership emphasizes efficiency, accuracy, and collaboration, ensuring seamless integration of technology and talent to support business objectives and client satisfaction. She has built a reputation for operational excellence, client focused leadership, and a commitment to continuous improvement.

Jolene is highly regarded for her ability to align operation performance with client expectations through effective team training, data-driven reporting, and continuous process improvement. Her strategic oversight and commitment to excellent contribute significantly to the organization’s reputation for reliability and superior client service. Her extensive background in process development, team training, and performance reporting enables her to design and manage service models that meet evolving client needs while driving organizational success.

Known for her collaborative leadership style and a dedication to results, Jolene fosters strong partnerships with clients and internal teams alike. Her strategic insight and hands on approach continue to enhance service delivery and support to the company’s mission of providing exceptional client experiences.