Updated August 20, 2013
Scope of Online Privacy Statement
This Online Privacy Statement describes how Novare Settlement Holdings, LLC and its affiliates (“we,” “us,” “our,” or the “Company”) handle your personal information when you use the Company’s websites (including www.novarenss.com, or any other website where this Statement is posted), applications and other services (collectively, the “Websites”). We will share any information that we collect from or about you in accordance with the Novare Consumer Privacy Notice, which provides choices in the use and sharing of information. By using the Websites, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Statement.
Commitment To Privacy
The Company has a strong commitment to providing information tailored to your individual needs while providing excellent service to all of our visitors and customers, including respecting concerns about privacy. We understand that you may have questions about whether and how we collect and use information. This Statement details the steps we take to respect your privacy concerns. If, after reviewing this Statement, you have any questions or privacy concerns, please send an email to [email protected] or a letter to:
Novare Settlement Holdings, LLC
Privacy - Legal Department
14351 Myford Rd,
Suite L
Irvine, CA 92780
Collection of Your Information
Personal Information. We do not collect personal information (such as names, addresses, telephone numbers, email addresses, or financial account information) from you when you browse the Websites, unless you have specifically and knowingly provided us with personal information, e.g., by registering to create an account, or completing online forms. We use this information to provide the Websites and as discussed in this Online Privacy Statement. We may supplement the information you provide to us with data from data append services.
Automatically-Collected Information. We may automatically collect information about the computer or devices (including mobile devices) you use to access the Websites. For example, we may collect and store information such as your browser type, IP address, language, operating system, the state or country from which you accessed the Websites, unique device identifier (e.g., a UDID or IDFA on Apple devices like the iPhone, iPad and iTouch), the pages you view, the services you use, the date and time of your visit, the websites you visited immediately before and after visiting our websites, error logs, and other hardware and software information. We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. We may use this information to formulate statistical models about use of the Websites, enhance the Websites for our users, and provide you with tailored content and advertising, and for other purposes discussed in this Online Privacy Statement.
How to Disable the Collection of Location Information. If you are using an Apple device, click on “General,” then “Reset,” then “Reset Location and Privacy.” This will turn off location functionality for all of your apps so that the next time you download or use an app, you will be asked again to provide your consent for us and others to access your location information.
If you are using an Android device, visit the device settings, click “Location,” and then click the boxes for the particular applications for which you would like to disable location services.
Our Use of Cookies. The Websites use “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are files that a website stores on a user’s computer or device. The Websites may use cookies for purposes such as keeping the information you enter on multiple pages together. A majority of cookies we use are “session” cookies, meaning that they are automatically deleted from your computer or device after you close your browser at the end of your session. Session cookies are used for purposes such as optimizing performance of the Websites and limiting the amount of redundant data that is downloaded during a single session. We also use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We use persistent cookies for purposes such as statistical analysis of performance to ensure the ongoing quality of our services. In either case, we do not use cookies to obtain or retain any personal information about you apart from what you voluntarily provide us. Most web browsers automatically accept cookies, but you may set your browser to block cookies (consult the instructions for your particular browser on how to do this). Please note that if you decide to block cookies, this may interfere with your ability to perform certain transactions, use certain functionality, and access certain content on the Websites.
Information collected on our Websites through automated means may also be used for purposes such as providing advertisements that are tailored to your interests. For more information, please see the Tailored Advertising section below.
User-Initiated Communication. From time to time, portions of the Websites may enable you to send emails and other types of messages to us. All such emails and messages become our property once you submit them. Whenever you choose to initiate these kinds of communication with us, you may be contacted in return.
Use of Your Information
We will use your information for the purpose for which you provided it, and we may also use your information for a number of purposes such as to:
• Create and maintain your account or registration information;
• Enhance the user experience;
• Perform research and analytics;
• Customize and personalize the content and advertising that you see on the Websites;
• Respond to and fulfill your requests;
• Determine your eligibility for certain services;
• Send you information about topics that may be of interest to you;
• Send you communications related to your account and to alert you to the latest developments and features of the Websites;
• Evaluate, operate, and improve our business (including by developing new products and services; managing our communications; performing data appends; determining and managing the effectiveness of our advertising and marketing; and performing accounting, auditing, billing, reconciliation and collection activities);
• Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality; and
• Comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as our Terms of Use.
Tailored Advertising
The Websites may include third party tailored ad technology which enables customized ads to be displayed to you through the Websites or on other websites and applications after you use the Websites. We do not share personal information with these third parties; however, when you use the Websites, we or third parties operating the ad serving technology may use non-personal information that is collected through cookies, anonymous identifiers, web beacons, pixels, or clear GIFs to help ensure that appropriate ads are presented and to perform analytics concerning your use of the Websites and other websites and applications tracked by these third parties. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. To the extent any of this information is collected by third parties, you acknowledge and agree that such collection and use is governed by those third parties’ privacy policies and that we are not responsible for the privacy practices of such third parties.
If you are interested in more information about tailored ads and your choices to prevent third parties from delivering tailored ads, you may visit the following third party websites: the Network Advertising Initiative Consumer Opt-Out Page or the Digital Advertising Alliance’s Consumer Opt-Out Page. Please note that to the extent ad technology is integrated into the Websites, you may still receive ads even if you opt-out of tailored ads. In that case, the ads will just not be tailored to your interests.
Disclosure of Information
Please see the Novare Consumer Privacy Notice for details regarding how personal information may be shared.
Opting Out of Emails
From time to time we may send you email notices or news updates alerting you to new features, products, promotions, or services pertaining to Novare offerings. If you no longer wish to receive promotional materials from us, you may opt out of receiving these communications by choosing an “Unsubscribe” option available as a link in every email or by contacting us at [email protected]. We will gladly comply with all requests for removal. Certain transactional emails are not included in emails that one can opt out of. Transactional emails can be recognized by a lack of an “Unsubscribe” link in the email body. Please note that these opt-out processes may take some time to complete, and are subject to certain limits, consistent with applicable law.
Security and Account Protection
We have implemented commercially reasonable physical, administrative, technical, and electronic security measures to protect against the loss, misuse, and alteration of your personal information. Despite our efforts, however, no security measures are perfect or impenetrable. We appreciate your help in safeguarding the integrity of your own and others’ privacy. We encourage you to let us know immediately if you suspect that any personal information you shared with us is being used contrary to this Online Privacy Statement.
Children’s Information
We do not knowingly market to or collect any personal information from children under the age of 13. If a parent or guardian believes that we have in our database the personal information of a child under the age of 13, please contact us immediately at [email protected] and we will promptly remove such information from our records.
Accessing, Reviewing, and Changing Personal Information
We will take reasonable steps to ensure that the personal information we collect from the Websites is complete and accurate. If your personal information changes, is inaccurate, or if you no longer wish to use the Websites, contact us at [email protected] to correct or update the information.
Third Party Links and Websites
The Websites may contain links to third-party websites, including social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to or that is collected by these third parties is not covered by our Online Privacy Statement. We strongly encourage you to read such third parties’ privacy statements.
Amendments to Privacy Statement
We may amend this Online Privacy Statement at any time by posting the amended terms on the Websites. Any changes to this Statement will become effective upon posting. Your continued use of the Websites following these changes means that you accept such revisions. If we make any material changes to this Online Privacy Statement, we will post the changes here and notify you either via email or by notice on the Websites.
International Transfers of Information
Some of the uses and disclosures mentioned in this Online Privacy Statement may involve the transfer of your personal information to various countries around the world that may have different levels of privacy protection than your country. By submitting your personal information, you consent to such transfers.
Contacting Us
Should you have any questions about this Online Privacy Statement, contact us by sending an email to [email protected]. Please provide your name, mailing address, telephone number and email address so we can service you more quickly. You can also call us at 888-373-8990 or write to us at 1 Mauchly, Irvine, CA 92618. We may record the conversations our agents or employees have with you. We do this from time to time to monitor the quality of service and accuracy of information our agents and employees give to you and to ensure that your instructions are followed. No agent or employee of the Company is authorized to waive any provisions of our Company policies and procedures.
